CLASSLETE FAQ
What is Classlete?
Classlete.com (the word “Class” and “Athlete” put together) is a social networking platform for Canadian and U.S. based high school student athletes between the ages of 13-19, who feel they are not being recognized for their academic, athletic and community accomplishments both on and off the field of play and who struggle to balance school, sports and their social lives.
We have developed an online platform that offers digital content resources as well as the ability for all members to have free and paid access to create and share their own custom Classlete Sports Card – an online proprietary digital sports card that empowers our members to showcase their Stats, GPA, and Community Volunteer hours and share it with their friends via social media on Instagram, Twitter and Facebook.
Members will also be able to create their online profile, upload their stats, pictures and collect Classlete Badges and Points for engaging with our community.
We believe this will help high school student athletes have better access to educational and entertaining tools, tips and resources to balance it all academically, athletically and socially, connect likeminded individuals who have a sense of belonging to our community while motivating them to share their on and off the field accomplishments in a cool and fun way.
Can anyone create their user profile as a member of Classlete?
Anyone in the U.S. or Canada in high school can create a profile on Classlete so long as they are 13 years old and older. Anyone below the age of 13 years old cannot be a member of our Classlete community, yet :).
How do I create my free user profile?
Here is a video showing you how to create your free user profile:
How do I create my own Classlete Sports Card or Poster?
Here is a video showing you how to create your own Classlete Sports Card or Poster:
How do I share my Classlete Sports Card or Poster on Twitter, Instagram and Facebook?
Here is a video showing you how you can share your Classlete Sports Cards or Posters on social media:
I’d like to become a Bronze, Silver or Gold member. How does this work?
All the benefits of becoming a Bronze, Silver or Gold member can be viewed on our Pricing Page. On this page, click the question mark image for more details.
How do I purchase a Classlete Sports Card alone without becoming a Bronze, Silver or Gold member?
You can view all of our virtual and printed Classlete Sports Cards and Posters on our Shop page.
How often can I change or share my Classlete Sports Card?
Any changes made under the Edit Profile area will also be reflected on your Classlete Sports Card (i.e. changing your high school, location, GPA, Stats, Community Hours, etc). Additionally, if you change your Primary Sport or Primary Position, this will also change the design of your Classlete Sports Card.
You can share your sports card or poster to twitter and facebook, or download it to later post on Instagram as many times as you'd like.
What is the Classlete Survey
The Classlete Survey is a 15-part multiple question survey that addresses key factors about the life of a high school student athlete.
And the cool thing about it is, after completing your Classlete Survey, your answers will determine your Classlete Type (more on this below).
Your Classlete Type will be displayed on your Classlete Sports Card or Poster for all to see, particularly when you share it on Facebook, Twitter and Instagram for your friends to see.
Also, a star rating system of how you score on your Athletics, Academics and Social Life will be displayed on the Classlete Sports Card. This will be based on how you fill out your user profile and how you answer our fun 15-part multiple question Classlete Survey.
More details on the Classlete Survey can be found here.
What is a Classlete Type?
Do you know what type of high school athlete you are? Your Classlete Type will be determined by what information you input into your user profile and how you address the questions within the 15-part multiple question Classlete Survey.
There are 4 Classlete Types including:
1. The Confident Athlete
2. The Cerebral Athlete
3. The Social Athlete
4. The Balanced Athlete
The Balanced Athlete is the Classlete Type we should all aspire to be because these athletes demonstrate positive attributes and strengths of all the other Classlete Types.
**Note – this is not meant to be scientific or to be taken seriously. This is just a fun way of classifying you as a high school student athlete in an entertaining way.
You can read more about the Classlete Types as well as the strengths and weakness of each here.
How do I earn Classlete Badges and Classlete Points?
We have developed a total of 11 Classlete Badges that Classlete.com members will earn for completing key activities within the community. They will also earn Classlete Points for each activity they complete as well.
Why accumulate Classlete Points you ask?
Because we want to later reward you with for engaging with our community.
How long will it take to process and recieve my Classlete Printed Sports Card or Poster?
It will take up to 2-3 days to process, print and package your order for shipment.
Orders typically take approximately 10-14 business days to ship to your address.
How do I make changes to final printed products?
If you want to change the image, zoom it in or out as well as simply making any last-minute adjustments (i.e. your stats or details within your user profile that are also highlighted on your order), you can revise your order by clicking the "No, I'd rather generate a new version" link on the final confirmation page.
How do I access Classlete Resources?
Juggling the challenges of sports and high school with a social life is tough. So check out our high school sports resources every athlete shouldn't be without. Our Classlete Resources of the best apps, products & services available to help you #BalanceItAll.
Click the 'Resources' tab in our main menu to see all the resources we have to offer!
If you have a resource you think we should consider adding, tell us what and why by tweeting us @ClassleteSports! Or DM us on Instagram @classlete!
Does Classlete offer a return or refund on purchases?
We do not provide refunds or exchanges for any product orders.
We will only replace the exact same item you ordered if it was received defective or damaged (i.e. torn, crushed, wet, and dirty).
Defective or damaged product does not include errors that the customer makes in the Classlete Sports Card or Poster design process (i.e. misspelled name, wrong/bad image placement, etc).
How do I process a product replacement order if my product arrives defective or damaged?
If you have received a defective or damaged product, please fill out this form, where you can provide your contact info, order number and upload photos of the defective product for our team to review and assess approving the replacement of your original order as soon as possible.
It will take 2-3 business days to review your information before notifying you if your submission for replacement is approved.
You will be notified of the approval by receiving a new Tracking Number that we will email you, which will confirm your submission has been approved.
Once approved, expect to receive your order within 7-10 business days.
A new tracking number will be emailed to you, which will confirm the approval and allow you to track your shipment.
How do I sponsor, advertise or partner with Classlete?
Sponsorhips, advertising and partnership opportunities are available on our websites virtual and printed Classlete Sports Cards or Posters, our email newsletters, created content, Classlete events, etc.
If you are interested, get in touch with us here.
I noticed a glitch and I would like to provide feedback. What’s the best way to do this?
If you find a glitch on our website, in the user profile, settings, Classlete Sport Cards or anywhere, you feedback is appreciated and will help improve our platform.
Please notify us using our contact form by filling out this contact form here and selecting 'Feedback' in the dropdown menu.
Write a summary of the issue and provide where you are experiencing the issue.
When did you experience this issue? How long? What do you think triggered this?
The more info you provide, the better!
- The Classlete Team
